Reference

Terms That Cover How Your Account Works

These terms set out what you agree to when you open and use an 86bd account — including how deposits via bKash, Nagad and Rocket are handled, what we expect from you, and what you can expect from us.

bKash, Nagad, Rocket coveredAccount wallet rulesJurisdiction-dependent accessFair use policyUpdates notified
86bd Terms That Cover How Your Account Works
TERMS CONTACT

How to Reach Us About These Terms

If something in these terms is unclear, or if you believe a rule has been applied incorrectly to your account, reach out through one of the channels below. Our team can clarify how a specific clause applies to your wallet, your account status, or a recent transaction. We aim to respond to terms-related queries as promptly as our team schedule allows.

Team online

Live Chat

Start a live chat session directly from your account dashboard. This is the fastest route for urgent terms or account queries.

Email Support

Send your terms question to our support address. Include your account ID and the clause you are asking about for a quicker reply.

Help Centre

Our Help Centre carries detailed write-ups on account rules, wallet transaction terms and eligibility conditions for supported regions.

HOW WE OPERATE

Account Security and Your Rights Under These Terms

We handle account data and wallet activity with clear internal policies. Here is how we approach the four areas that matter most when you are bound by these terms.

Account Security

Your account is protected by OTP verification at login. We do not share your credentials or wallet details — bKash, Nagad or Rocket — with third parties outside our payment processing chain.

Data Retention

We keep transaction and account records for as long as our operational and legal obligations require. You can request a summary of your account data by contacting support.

Term Changes

When these terms change, we update this page and note the revision date clearly at the top. We do not make retroactive changes that affect completed transactions or closed disputes.

Dispute Path

If you disagree with how a term has been applied to your account or a wallet transaction, raise it with support first. We review each dispute against the version of the terms in effect at the time.

Common Questions About These Terms

These are the questions we receive most often about how our terms apply to accounts, wallets and eligibility. If your question is not here, live chat or email support can help.

Yes. Every transaction through bKash, Nagad or Rocket falls under these terms alongside each provider's own policies. Both sets of rules apply at the same time.

Depending on the nature of the breach, we may restrict, suspend or close your account. We will notify you via the contact detail on your account before any permanent action is taken.

Access depends on local law and the regions we currently serve. If your jurisdiction is not supported, you will not be able to complete registration or fund an account.

Contact support via live chat or email with your account ID. We will provide a summary of your transaction and account records held at the time of your request.

We post the revised terms here with a revision date at the top of the page. Continuing to use your account after that date counts as acceptance of the updated version.

Withdrawals via Rocket, Nagad or bKash go through a verification step to confirm the wallet matches your registered account. The full withdrawal process is detailed in the account section of these terms.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.